CANCELLATION

1. FondMart accepts order cancellation within 24 hours after payment but before items are shipped.

2. Over 24 hours but before the items are shipped, if you still want to cancel the order for personal reason, 9.65% of the handling fee will be charged, which will be directly deducted from your refund amount;

3. Please kindly note that the above rules do not include label customized items , which are not cancelable.

You are able to submit a cancellation request from the order list. FondMart will agree or refuse your request according to the state of your order. If the order is canceled, you will get the refund to FondMart Balance within 3 business days. 

RETURN & REFUND

At FondMart, we make sure every piece of clothing is well packed and dispatched, and every change is timely communicated to avoid any inconvenience to our clients. We suggest you make sure all items are well-received and are not damaged/faulty when you receive your packages.

You can request FondMart balance of refund for one of the reasons listed below, please kindly review our policy below:

For the damaged, defective, or incorrectly sent items

Conditions when FondMart will conduct a resend or refund for you:

1.1 Wrong style/color/size received

1.2 Incomplete ratio received

1.3 Damaged/faulty items received

*Please note that: 1.There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features. 2.The material of items shall be subject to the description and real pictures in the description. 3.Quality issues do not include thread problems. 4.The odor problem of special fabrics will be eliminated after standing for a few days or washing with water.

In case you've received an order under the conditions above, please notify us with an image of the original receipt within 2 days of receiving your order to your private sales manager for confirmation by either email or messages. You can find their contacts on your FondMart Account page. If the originally ordered product variant is available in stock, we will conduct a resending or a refund based on communication. The refund will be returned to FondMart balance.

If you just don't like the clothes, you don't want them. Pls return the product within 7 days and provide the tracking number. The return shipping costs are borne by you. Please kindly note that the rules do not include label customized items , which are not return.

Please make sure you notify us within 3 days of receiving the order by applying for a refund or resending on fondmart.com. Here is a tutorial of how you can conduct self-service: https://fondmart.com/faq/how-do-i-apply-for-a-refund-or-resending-my-orders-.html

We will reply to your request within 24 hours during weekdays. If the refund is confirmed , you will get the refund to FondMart Balance within 3 business days.

SHIPPING GUARANTEE

FondMart support full refund or resend if your package hasn't been delivered successfully 45 days (60 days for Brazil only) later since its shipping out according to the tracking information.

Update

Oct.26, 2023